FAQ
Frequently Asked Questions (FAQ)
Welcome to NurtureStyle.com’s FAQ section! Here, you'll find answers to the most common questions about orders, shipping, returns, and more.
1. Orders & Payments
Q: How do I place an order?
A: Simply browse our store, add your favorite items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: What payment methods do you accept?
A: We accept:
💳 Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
💰 PayPal
🛍️ Shopify Payments
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly! If you need to make changes, email support@nurturestyle.com within 12 hours of placing your order. After this period, orders are already being processed and cannot be changed.
2. Shipping & Delivery
Q: Where do you ship to?
A: We ship worldwide! Check our Shipping Policy for estimated delivery times.
Q: How long does shipping take?
A: Estimated shipping times:
- USA & Canada: 5-10 business days
- UK & Europe: 7-14 business days
- Australia & New Zealand: 7-15 business days
- Rest of the World: 10-25 business days
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. You can track your package here.
Q: What if my order is delayed?
A: Delays may occur due to customs, weather, or carrier issues. If your package is significantly delayed, please contact support@nurturestyle.com, and we’ll assist you.
3. Returns & Refunds
Q: What is your return policy?
A: We offer 30-day returns for unused, unopened items. Read our Return & Refund Policy for full details.
Q: How do I request a return?
A: Contact returns@nurturestyle.com with:
1️⃣ Your order number
2️⃣ A reason for the return
3️⃣ Photos/videos (if the item is damaged or incorrect)
Q: When will I receive my refund?
A: Refunds are processed within 5-10 business days after we receive the returned item.
Q: Do you cover return shipping costs?
A: If the return is due to our mistake (damaged or incorrect item), we cover the cost. If returning for personal preference, the customer is responsible for return shipping.
4. Product Information
Q: Are your beauty products cruelty-free?
A: Yes! At NurtureStyle.com, we prioritize cruelty-free and ethically sourced products.
Q: How do I know if a product is right for my skin type?
A: Check the product description for recommended skin types. If unsure, feel free to email us at support@nurturestyle.com.
Q: Can I use multiple skincare products together?
A: Yes, but we recommend patch testing new products to avoid irritation.
5. Account & Discounts
Q: Do I need an account to place an order?
A: No, but creating an account allows you to:
✅ Track your orders
✅ Save your shipping details
✅ Get exclusive discounts
Q: Do you offer discount codes?
A: Yes! Sign up for our newsletter to get exclusive offers.
Q: How do I use a discount code?
A: Enter your promo code at checkout, and the discount will be applied.
6. Contact & Support
Q: How can I contact customer service?
A: You can reach us at:
📧 Email: support@nurturestyle.com
📞 Phone: +[Your Phone Number]
🕒 Hours: Monday – Friday, 9 AM – 6 PM (EST)
Q: Do you have a physical store?
A: No, we are an online-only store, allowing us to keep prices low and provide the best service worldwide!